Cookies

To help improve this site we place small files, known as cookies, onto your computer. Some are essential for the site to work properly, others are to improve the experience you have.

Understanding our users' needs

We use Hotjar to better understand our users' needs and optimise the experience of this website. It helps us understand users' experiences (eg how much time they spend on which pages, which links they choose to click, what users do and don't like, etc), which enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users' behaviour and their devices. This includes:

  • A device's IP address (processed during your session and stored in a form)

  • Device screen size

  • Device type (unique device identifiers)

  • Browser information

  • Geographic location (country only)

  • Preferred language used to display our website

Hotjar stores this information on our behalf in a pseudonymised user profile and is sell any collected on our behalf.

The following cookies are set by Hotjar:

NamePurposeExpires
_hjSessionUser Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.1 year
_hjFirstSeenHotjar sets this cookie to identify a new user's first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.30 minutes
_hjSessionA cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.30 minutes
_hjIncludedInSessionSampleHotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit.2 minutes
_hjAbsoluteSessionInProgressHotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.30 minutes
_hjIncludedInPageviewSampleHotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.2 minutes

Measuring website usage (Matomo)

We use Matomo to collect information about how people use our site, and rough demographics as to what groups of people are using our site. We do this to make sure it's meeting your needs and to understand how we could improve it.

Matomo stores information about:

  • The pages you visit

  • How long you spend on each page

  • How you got to the site

  • What you click on while you're here

The following cookies are set by Matomo:

NamePurposeExpires
AWSALBCORSThis cookie is managed by Amazon Web Services and is used for load balancing.7 days
_pk_idMatomo sets this cookie to store a few details about the user such as the unique visitor ID.1 year 27 days
_pk_sesMatomo sets this cookie is used to temporarily store data for the visit.30 minutes
AWSALBAWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target.7 days